Icons-MyTello Icons-MyTello Icons-MyTello Icons-MyTello Icons-MyTello

One family, one account, multiple savings


Families are one of a kind, why would each member's phone plan be the same?

  • Easy account management
  • No extra setup cost per line
  • Downgrade or upgrade for free anytime

Get a tailored plan for each member


Start here! How many new lines do you need?

Build a custom plan for each line step by step!
No data
500 MB
1 GB
2 GB
5 GB
10 GB
15 GB
Unlimited data
No minutes
100 minutes Free text
300 minutes Free text
500 minutes Free text
Unlimited min Free text

Tello

Monthly Price

This monthly price is not an introductory rate and does not require a yearly contract.


Additional Charges & Terms

Provider monthly fees
Included in monthly price
One-Time Purchase fees
None
Early termination fee
⁦$0⁩
Government taxes
Varies by location

Discounts & Bundles
There may be additional billing discounts available.

Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a government program to help lower the monthly cost of internet service. Visit the ACP website to learn more about the ACP, including to find out whether you qualify.
Participates in the ACP
No

Speeds Provided with Plan
Typical Download Speed
79 – 357 Mbps (5G)
13 – 61 Mbps (4G)
Typical Upload Speed
6 – 30 Mbps (5G)
2 – 11 Mbps (4G)
Typical Latency
17 – 32 ms (5G)
26 – 46 ms (4G)

Data Included with Monthly Price
Charges for Additional Data Usage
⁦$0⁩

Network Management Policy

Privacy Policy


Customer Support
From your Tello phone: 611
Call: +1-866-377-0294

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Unique plan identifier:

You are now configuring Line 1.
Please note that you will place a separate order for each line.

Or choose one of our ready-made deals for your family

For Grandparents
1 GB
Data
+
500 minutes
Unlimited text
⁦$8⁩ /mo

Tello
500 minutes, Free text, 1 GB

Monthly Price ⁦$8⁩

This monthly price is not an introductory rate and does not require a yearly contract.


Additional Charges & Terms

Provider monthly fees
Included in monthly price
One-Time Purchase fees
None
Early termination fee
⁦$0⁩
Government taxes
Varies by location

Discounts & Bundles
There may be additional billing discounts available.

Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a government program to help lower the monthly cost of internet service. Visit the ACP website to learn more about the ACP, including to find out whether you qualify.
Participates in the ACP
No

Speeds Provided with Plan
Typical Download Speed
79 – 357 Mbps (5G)
13 – 61 Mbps (4G)
Typical Upload Speed
6 – 30 Mbps (5G)
2 – 11 Mbps (4G)
Typical Latency
17 – 32 ms (5G)
26 – 46 ms (4G)

Data Included with Monthly Price
1 GB
Charges for Additional Data Usage
⁦$0⁩

Network Management Policy

Privacy Policy


Customer Support
From your Tello phone: 611
Call: +1-866-377-0294

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Unique plan identifier:
M00245106460000000000002CF
For Teens
5 GB
Data
+
300 minutes
Unlimited text
⁦$12⁩ /mo

Tello
300 minutes, Free text, 5 GB

Monthly Price ⁦$12⁩

This monthly price is not an introductory rate and does not require a yearly contract.


Additional Charges & Terms

Provider monthly fees
Included in monthly price
One-Time Purchase fees
None
Early termination fee
⁦$0⁩
Government taxes
Varies by location

Discounts & Bundles
There may be additional billing discounts available.

Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a government program to help lower the monthly cost of internet service. Visit the ACP website to learn more about the ACP, including to find out whether you qualify.
Participates in the ACP
No

Speeds Provided with Plan
Typical Download Speed
79 – 357 Mbps (5G)
13 – 61 Mbps (4G)
Typical Upload Speed
6 – 30 Mbps (5G)
2 – 11 Mbps (4G)
Typical Latency
17 – 32 ms (5G)
26 – 46 ms (4G)

Data Included with Monthly Price
5 GB
Charges for Additional Data Usage
⁦$0⁩

Network Management Policy

Privacy Policy


Customer Support
From your Tello phone: 611
Call: +1-866-377-0294

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Unique plan identifier:
M00245106460000000000009E1
For Students
10 GB
Data
+
Unlimited
Talk & Text
⁦$19⁩ /mo

Tello
Unlimited talk & text, 10 GB

Monthly Price ⁦$19⁩

This monthly price is not an introductory rate and does not require a yearly contract.


Additional Charges & Terms

Provider monthly fees
Included in monthly price
One-Time Purchase fees
None
Early termination fee
⁦$0⁩
Government taxes
Varies by location

Discounts & Bundles
There may be additional billing discounts available.

Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a government program to help lower the monthly cost of internet service. Visit the ACP website to learn more about the ACP, including to find out whether you qualify.
Participates in the ACP
No

Speeds Provided with Plan
Typical Download Speed
79 – 357 Mbps (5G)
13 – 61 Mbps (4G)
Typical Upload Speed
6 – 30 Mbps (5G)
2 – 11 Mbps (4G)
Typical Latency
17 – 32 ms (5G)
26 – 46 ms (4G)

Data Included with Monthly Price
10 GB
Charges for Additional Data Usage
⁦$0⁩

Network Management Policy

Privacy Policy


Customer Support
From your Tello phone: 611
Call: +1-866-377-0294

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Unique plan identifier:
M00245106460000000000002FB
For Parents
Unlimited
Data
+
Unlimited
Talk & Text
⁦$25⁩ /mo

Tello
Unlimited Plan

Monthly Price ⁦$25⁩

This monthly price is not an introductory rate and does not require a yearly contract.


Additional Charges & Terms

Provider monthly fees
Included in monthly price
One-Time Purchase fees
None
Early termination fee
⁦$0⁩
Government taxes
Varies by location

Discounts & Bundles
There may be additional billing discounts available.

Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a government program to help lower the monthly cost of internet service. Visit the ACP website to learn more about the ACP, including to find out whether you qualify.
Participates in the ACP
No

Speeds Provided with Plan
Typical Download Speed
79 – 357 Mbps (5G)
13 – 61 Mbps (4G)
Typical Upload Speed
6 – 30 Mbps (5G)
2 – 11 Mbps (4G)
Typical Latency
17 – 32 ms (5G)
26 – 46 ms (4G)

Data Included with Monthly Price
35GB high-speed, then throttled
Charges for Additional Data Usage
⁦$0⁩

Network Management Policy

Privacy Policy


Customer Support
From your Tello phone: 611
Call: +1-866-377-0294

Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.
Unique plan identifier:
M0024510646000000000000C45

More about our family plans

  • Enjoy 4G LTE/5G speeds
  • You can turn your smartphone into a hotspot with free tethering. Share your data plan balance free of charge with all your other devices or with your friends.
  • Minutes can be used for 60+ Countries. Every plan option comes with free calls and free unlimited text, even data only plans.
  • The billing date for each line in your family account is set according to the day each plan is activated.
  • You can upgrade or downgrade any plan anytime with no extra fees or add a new line with no extra cost. Each line is set up with its own plan choice, its own device, and its own number. No shared balance.

Why choose a family plan

  • No contract, no fees
  • Start from $5/per line
  • Easy account management
  • Free tethering
  • Reconfigure anytime
  • Free calls to 60+ countries

Frequently Asked Questions

  • Your billing cycle starts from the time you've activated the service.
    In case you purchase a SIM card or a phone from our website, your service will start when you receive the package and activate it online.
    Your plan will be active for the following 30 days, after which you will be billed again.

    Tello plans last for 30 days only and automatic renewal will occur anytime between 5 AM EST and 11 AM EST on the 30th day. For example, if you activate the service on July 5th (anytime, morning or evening) that plan will automatically renew on August 4th anytime between 5 AM and 11 AM EST.

    Any changes you want to make to your active plan must be made at least 24 hours before the renewal date and can only be done directly from your online account.
  • You can check your usage in the Activity section of your online account.

    It will show you the calls, texts and data usage on your line since your plan last renewed and any Pay As You Go usage in the last 30 days.
    All incoming & outgoing calls are charged per minute & you are charged for all incoming calls & texts.
    Calls are rounded up to 1-minute increments, regardless if you use Pay As You Go or minutes from your plan balance.
    For example:
    • if you just had a call of 14 minutes and 23 seconds, you will be charged for 15 full minutes and it will display under the "Usage" column of your Activity as "14:23 min"
    • if you had a call for just 34 seconds, you will be charged for 1 minute and it will display under the "Usage" column of your Activity as "0:34 min"
    Keep in mind that only the phone numbers for outgoing calls will display in your Activity - we do not have the phone numbers for incoming calls.
  • No. You need to purchase a plan for each line separately.
    You can get started on our Family Plans page and follow the prompts to add new lines.
  • Each line in your account has its own plan which will have its own individual billing date and payment method.
    You can change or restart a plan anytime and this will reset the billing date but bear in mind that we will not provide refunds (partial or otherwise) for canceled, repurchased, or updated plans.
    We try to group your recurring charges into as few invoices as possible for plans with the same billing date.
  • Not automatically.
    The billing date for each line is set according to the day each plan is activated.
    All plan purchases and activations made on the same day will have the same billing date.
    So for example, if you are a new customer and purchase and activate 3 lines on the same day, you will have the same billing date for all your lines and 1 invoice to cover all lines.
    However, if you decide to merge some family members' existing lines into your own account, then all the lines will retain the existing individual billing dates. The billing dates will not sync.

    If you would like to add new lines to your account for people who are not already Tello customers, and you really need to have the same billing date, then the best thing to do is add the new lines on the morning of your existing billing date.

Have more questions?

We've got answers!
Visit our Help Center
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