Why customers love us:

The response time was quite fast and they solved my problem. My number had been cancelled, but I had not received email notice. Luckily I became aware of this and the customer service was excellent.

Súper ottimo tutto spettacolare , mi raccomando al 100%

Got a sim and service temporarily for my mom... very pleased so far... thinking of switching my family's service to tello. Let's see what happens.

I had been without phone service for 4 days. An employee who I spoke to at about 1030PM Saturday night was able to talk me through getting my phone working again. He was knowledgeable and patient. I wish I had asked his name. But he is a great asset to Tello. I was at my wits end being unable to type in all the PUK codes I could and nothing worked. He was able to walk me through getting my phone working again. It was on an APPLE SE phone first generation. I have had it since it was new. And it still looks new as it has always been in a case. I did not want to give it up. But this Tello employee was the most helpful person I have ever come into contact with.

The network works very well, and the customer service is really excellent. Not much waiting time and the people are very helpful and friendly.

I have never been disappointed in my reception or service from Tello. They have provided Cell service for several years and during that time saved a lot of money over what I would have spent with Verizon. grateful customer

I LOVE Tello ! We have had Tello for over 4 yrs. and you can't beat the price ! We set it up to automatically debit our checking account each month and never gave billing another thought! We have the same service we had with the big providers but at a fraction of the cost. Plus we have unlimited talk, text and data. When you are on a fixed income you get smart about your expenses. Not only is the cost terrific and the service first rate but we did NOT have to buy new phones as ours were compatible with Tello's system. All we did was change out the SIM card and activate our phones......we even kept our old phone numbers, MAJOR PLUS ! If you are concerned about coverage, my daughter lives in rural Kentucky and I have never had loss of service. I HIGHLY recommend senior citizens or anyone that wants top rate service without breaking the bank to switch to Tello! You'll be happy you did!

The ease of navigation of app and website for users.

Operators provide quick and easy to understand information. Service is good and cost is very reasonable.

Easy to order,great prices, great for family of 5 and above.

We have been with Tello for almost 2 years now. The pros: we haven't had any service interruptions and I can email support and not be stuck on the phone all day. I have as good of coverage as I did with AT&T. Cons: sometimes the data does not penetrate into certain buildings where I had coverage before and the unlimited plan is not really unlimited. I thought it was supposed to just slow down at certain limit, but we were charged for 1 GB of data on the unlimited plan.

Best price around, service is as good as the big guys.

For the price and options it's a good fit and I have noticed where I am in Southeast PA T-Mobile has done some improvements to their network

Very professional and fast service. They were able to help me quickly and efficiently. I highly recommend this operator!"

It works exactly as stated and good voice quality.

Professional and fast solution to my problems

Service works very well for calls, voice messages and texts

So far so good! Everything was easy to set up and I was able to port my number in quickly!

My husband and I have been using Tello for now about six months. So honestly, it has been our favorite communication find in many years. We had done GoogleFI because we travel so much yet it’s expensive and after three months of being out of the states, they cut off your data. We needed a reliable service that could handle our American number. We are able to get SMS and load extra money for long distance calling. Tello takes care of all of our needs. We couldn’t be happier and we recommend the service all the time to anyone who will listen.

Most friendly over the phone customer service I have seen at all. Best provider for travellers to USA. Despite they don't promise refunds, they often do refund for unused phone service at later day. I've got refunds three times over the years... Compartable service with international phones. Signal may be weak in some rear areas but, considering super low price, their service worth of every penny.

Tello just cannot be matched for quality of varied products plus international calls... l say again from previous reviews ...`Its your loss not to ,at least, give these guys a try`.....

Holy mackerel!!! One of the best customer service/support I have ever experienced. Shaun F and the prior representatives were extremely helpful and patient, with an old guy like myself who has a lot of anxiety when it comes to "technology". I couldn't ask for more professionalism and care. Customer service was available 24/7 and again, each time was awesome. I cant say enough about Tello, I highly recommend their service.

I actually got to speak to a real person with no wait time. My issue was quickly and easily solved in very little time. A miracle in these days of customer disservice.

Good experience but when a customer upgrades, let us know that we need to call in to customer service to have them reset our account from Tello. I’ve noticed when I upgraded from a cheaper plan to the unlimited plan, I didn’t see the full changes until I called in for a reset of my Tello account. All was great afterwards! Good service at an affordable price! Great customer service too!!

Straight to the point, no nonsense phone plans. Being able to change my plan month to month is a wallet-saver

fast easy service!!!!!!!!!!!!!

I’ve been using Tello for over a year now and it’s the most versatile and affordable phone plan I’ve ever had. I refer all my friends to Tello because of that too.

Simple to use. Good prices.

It was easy to see my current plan and upgrade it on the website. I also liked that they billing cycle was on the webpage and I didn't have to go looking for it.

Tello is great. It gives you the opportunity to choose which plan to purchase to fit your situation at that time. I would recommend Tello to all of my family and friends. YOU CAN'T GO WRONG!

Tello has great customer service and their prices are perfect.

Recently, I could change my SIM card to the ESIM with little pain. Thank you very much for your kind explanation for it.

This is the best budget phone service I have found. One of the best parts is that you basically design your own plan according to your own needs and budget. I have never had any problems and I have been with this service about 3 years. As of now I don't have any plans of ever switching services.

Great price, love the a la carte options.

I'm here for 3 reasons. 1) the cheap price. 2) great customer service. 3) Your simple to navigate website.

Excellent Knowledge, price, and service.

I love Tello for many reasons. but when I bought a new iPhone last week, the online instructions for switching from the old to new were not the easiest to navigate and for this reason I gave 4 stars.

Customer Service was great

Customer service response time is very good. Service is always reliable. Price is exceptional. Big change from the company I used to have.

It’s perfect for our needs.

Budget-friendly, flexible plans, good coverage.

When I placed the order I didn't really expect it to arrive so fast. I was happy and amazed Knowing how slow the postal service has been due to lack of employees. So kudos to both of you! Thanks. Yours Truly, S. Prestigiacomo

While traveling, my cellphone malfunctioned. I couldn’t make a call or text message and worst of sll my gps would not work. I called Apple, they reset my phone. It still didn’t work. I called up Tello. The Tello tech by the name of Belen patiently guided me for about an hour to get a new esim card on my phone.

As much service as I need - no more no less - at a great price, and has been faultlessly reliable

I have been a Tello customer for just a few years and am so amazed that they offer great customizable plans for great value! I find it so easy to use locally and internationally that I have recommended them to many travellers that I meet. Also very user friendly for me in my mid 70s and not as techy as the young ones! Not only do they offer GREAT VALUE, they have the BEST CUSTOMER SERVICE I have ever encountered!

Just added a second line for my elderly dad and it couldn't have been easier! Buying and activating an eSIM, porting over his old number and then deleting the old profile... all very intuitive and simple to do for his existing iPhone, with just a little guidance from the Tello help line folks. They are available 24/7 and there was a real human to speak to at every step if I needed, with very little waiting. They were patient, polite and a pleasure to work with <3 Thanks, Tello team, for making a daunting task so painless!

Thank you Roger with Tello for your great customer service. I am thankful. I appreciate you. Tello is a great company.

Rollover minutes!

Low price and dependability

I notice the data is faster then my previous plan. So far I haven't had any problems. I'm glad I switched over to Tello.

Smooth onboarding and payment experience. Perfect solution of "Parking the phone line" for 3 USD per month - very practical.

I love it, the best carrier in US

Easy sign up with many good choices of package.

Barato, siempre con cobertura en USA y otros paise. Facil de gestionar.

I recently had my iPhone repaired so my Esim with Tello was removed from my iPhone. When my iPhone was returned to me, I was struggling to get my esim to reload. The phone team at Tello were so helpful, patient and knowledgeable. They assisted me in getting a new QR code, explained the steps necessary to get the esim working on my repaired phone and also how long the process would take. I am giving them 5 stars however if 10 stars were allowed, I would give them 10 stars!

I use this as an extra phone line. Always works and is cheap. Thanks.

Clarity of the phone calls is amazing, and I have real flexibility in managing my plan. Easy to set up.

This is just an honest customer review and I am trying to find out why it is so underrated. I have been using Tello for 2 years now.

great customer service, always a strong signal and of course a good and fair price !

It would have been a five star if I had a phone that didn't malfunction on me, but otherwise I'm satisfied with the company.

Tello is a great experience! Most every process is automated, and the customer service is there if and when you need it. If Tello coverage fits your needs, there is no need to look elsewhere.

tello works great and costs very little.

Excellent connection and affordable price.

Best cell phone service I have ever had!

It was easy to complete my order, clear when my next payment was due, and took no more than 2 minutes to complete the transaction

Best phone service I've had

Their services are really great

Customizable and affordable, with great range!

I can’t activate my SIM card when I get it and try again and again! Just can’t ! Very frustrating! I activate the card by email they send me the link to. Thank you for replying to me very quickly!

The phones---and the monthly charges---are terrific.

I faced an issue with respect to Tello eSIM in India , hence contacted the customer care who helped in resolving the issue in a timely manner. The customer care is patient and kind and goes above and beyond to solve the issue Thank you

Incredibly a good option. Don't try to look for better

Fernanda was very knowledgeable about every question I asked regarding Tello (and I had a LOT of them)!!! She was very pleasant and professional in the way she addressed me, too! I look forward to using Tello as my go to service outside the US!!!

I enjoyed speaking with my last tello rep who helped me to up my plan fir 2 lines. She made it so easy that even I couldn't screw it up. Many thanks for your great customer service and a great pgone company .

The very best all over.

THIS PHONE COMPANY IS JUST GREAT. THEY GIVE A VERY GOOD SERVICE AT VERY REASONABLE RATES. I SINCERELY AM, VERY SATISFIED AND RECOMMEND IT TO ANYONE INTERESTED IN GOOD PHONE SERVICE!

He was kind and courteous, helped me out quickly!

The customer service representative from Eastern Europe was wonderful to work with. Issue solved.

The website was extremely user friendly!

Estoy muy contento con Tello y pienso que es una de las mejores telefónicas de Estados Unidos, especialmente porque los planes se pueden adaptar a mis necesidades. Lo que más valoro es su centro de atención a clientes, ya que todos los asesores me han tratado con gran calidez humana, como si fueran parte de mi familia. Recuerdo especialmente cuando cambié mi celular y ellos me apoyaron dándome un nuevo esim. Y también me encanta que puedo usar mi línea en México de forma prolongada, lo cual es muy útil para mí.

Very knowledgeable, patient and truly listen to what my issues were. She took the time to help walk me through everything. From confirming account details and waiting while my slow wifi logged on to my email. Explain what happened with a sim purchased and resolved the mess I made. This why live people matter and it was truly wonderful and reassuring to have someone like this take my call and provide stellar customer service.. thank you

I have my mom on a Tello line and she absolutely loves it and so do I being that the prices are so affordable and now my daughter also joined Tello as well if ur looking for an affordable phone plan Tello is the one.

Sent my request via email and the issue was resolved in no time. Would recommend others to use the service.

I am a senior who still uses a flip phone - rather infrequently. BUT - I do need one for obvious reasons. Tello is so reliable and the single best value. In my opinion, there is no competition.

I was a little rude but I apologized the young lady was still very nice she went over and beyond to help me.

I bought Tello so that I could call forward my previous land line to my cell phone and still receive the phone calls. The service has been consistent! The one time I needed technical support they understood my challenged and walked me through the fix! I highly recommend Tello to my friends who want good phone service at an affordable price.

Great customer service and help!

He was A+ 5⭐️ very professional to explain every each step .

Having limited talk time, I like the ability to renew early & roll over the balance. Gives me extra minutes needed, for traveling.

Switching from a landline that was way too expensive for our use of it. Sad to lose whole-house connectivity, but AT&T is simply out for money now.

Great service, great buy.

I don't know of a better price for cell service and haven't had any problems. The int'l calling is great. I've been trying to tailor my plan to my use and don't like that I have to wait to the end of the billing period to make a shift, or else pay a super high price for extra data. The introductory offer credits only last 6 months and you have to have enough to pay a full bill, so most may well go to waste.

I have used tellos $25 for 3 months now AND LOVE IT however,since I am a heavy data user I always end up having to add more data and end up spending $55 a month.So im switching since I can get a much better plan with more data for my needs for around that price. I recommend it to anybody who uses extremely light data (like when your actually browsing on your phone your at home on wifi and arent using data) However if your constantly traveling or using data on the go use another service for high data users that suit your needs. :)

Very helpful, knowledgeable, and cordial!

GREAT SAVE MONEY AND I WAS VERY HAPPY

Love being able to increase data for a trip, then bring it to minimum when I am home.

I needed help getting my e-sim activated and Tello provided outstanding support to get it done. Very impressed with their customer service. I'd give it 6 stars if I could.

Good customer service if you need it.

professional support. short waiting time

You guys are always steady, reliable and easy to work with.