Why customers love us:

good servise

Great price for a full service. Thanks

Best of the Best

One of the few websites where absolutely everything works. Every option is explained in clear, concise language, instead of technobabble. Porting over a number or switching phones is easy. Step by step is explained.

Ease of use, cost.

customizable plans

Everything always works perfectly. It is also inexpensive.

Reasonable pricing

They provide a fantastic affordable service with little disruption at a very good range of service area. I am very happy with Tello as a whole and would recommend them to all my retired friends!

Signed up two years ago 4 people in my household, everybody is very happy with the service AND the pricing. Easy to deal with when it comes to helpdesk, ask for Juan. Wish they could send the voicemails as text emails to my inbox. (Most VOIP phone companies do this) Apart from that, I highly recommend them.

Crazy cheap price! Had a call to customer service before choosing it, and they were nice and helpful. So far so good!

Low price it works for me.

It is simple, affordable, adjustable and the taxes are few, so it really is the price advertised. We've been very pleased with this service.

Tello is consistently easy to deal with and one of the BEST DEALS AROUND! My teenager pays for her own service through Tello (I just manage it online) and it's been a great experience for us both. Thanks Tello!!

What can I say? I never had a call dropped. I never wasn't able to make a call. Your rate is exactly half of what I was paying with Consumer Cellular, even with twice the data I was getting with that carrier. Keep it up if you want to keep me!

I have never been with out service during my association with Tello - going on 3 years. And, the customer service is super. Only called them once. Spoke with a "real person" who was courteous, informed, and a good listener. I was able to change my phone number in less than 30 minutes. Price is affordable, too.

Sebastian was knowledgeable,an excellent listener, understood the issues, and patiently walked me through the steps at my own pace. At no time did I feel hurried. It was clear that making sure that I got maximum benefit from the interaction was a priority for him. Seldom do I find someone who exhibits true customer care. While I normally do not respond to such questionnaires, in the exceptional cases I am moved to comment when someone has been truly exceptional. My hope is that he will be suitably recognized and rewarded for excellent work.

I love that Tello has everything just working through their website, from ordering physical sim, activating esims, porting numbers, switching plans. Everything just works, no need to call anyone. A++ I've serviced 4 lines with them, and it was a frictionless experience. Love it. The big guys sure have a thing or two to learn from this outfit.

Called customer service to move service to anther phone and Sebastian was very knowledgeable and helpful.

Great plans! Easy to port your number.

Their coverage is dependable and in person technical support is available and competent. They were extremely helping when I had to buy a new phone.

When my landline became too expensive to justify a couple of years ago, I ported the number to Tello to primarily still use as a phone that stays at home. For a song, you get unlimited N. America calls and a basic, but adequate, data allotment. The only drawback is that you can't roam the phone abroad, but that is being made clear when you sign up. Also, when they switched network awhile back, I had to buy a new compatible phone on my own dime. But even that was quickly made up by the super-low monthly rate. I would recommend their service to anyone without hesitation.

Reliable service and reasonable cost.

I first came into the service when I was at work, but I recently used it for my own small company and it works great. I recommend it to anyone who needs the service.

The prices connot be beat! I so appreciate not having a HUGE cell phone bill.

Delivery was prompt on my new phone. Installed old sim and away I go.

The response was prompt and successful after my request for a porting of my old phone number to my present phone.

great service! great $

Great phone service.

tello does what they say

Seb is great. Thank you for the kind service.

The instructions for creating an account were clear and the process worked. There were very detailed steps for porting my number from another carrier to Tello. Tello phone support completed that transaction and another issue efficiently and successfully.

Have been with Tello for several years and have been very pleased - are available for any questions and service has been very dependable. Will continue with Tello forever. Thank you Tello

While I don't like losing whatever time I have left, I do like being able to change my plan when needed. Lost home service for a few days from a storm so was able to change to unlimited data on my phone to have some service for home devices.

Best price and best service ever!!!!!!

*Update* I did receive a response from Tello and my issue appears to be resolved. I don't like leaving reviews like this but thankfully Tello takes customer feedback seriously. I'd like to revise my original review because it appears Tello was NOT at fault for the glitch that caused my service interruption. Thanks to the support staff and technicians for getting my service restored. ---Original Review--- At the time of this review, it's been 6 days of not having service following my port into Tello mobile. I am literally not receiving calls or texts to my number. I've been contacting support everyday and just cannot get anything more than "we sill send it to technical support." Six days and they have not figured out why my line is not working. I hate leaving bad reviews but after 6 days, I have to. The only thing I can do is hope someone is actually trying to resolve my issue. Being helpless and without my phone number is a gut blow. Hopefully at some point, I get my number working but now that this is approaching a week, I have little to no optimism. Just don't lose my number. I have MFA logins attached to it for receiving codes. I cannot lose my number because of Tello/T-Mobile.

They provide excellent service for a great price

I like how they email you in advance about payment information. No hidden catches like with other similar companies.

Spoke with Erick in Bolivia today regarding my phone settings and making adjustments. He was fantastic ! Courteous, professional, and knowledgeable. What a pleasure being able to call at 6pm on a Sunday and get that kind of service. Thank you Erick and Tello !!!

I love how I am able to use my own phone and be able to pick out a phone plan of my choice that is affordable for me personally. The payment process is simple.

Tello continues to impress, my questions are always answered and follow thru is complete every time. My problems are solved quickly and everyone I interact with is totally professional. What a great company, thank you.

From the very first day that I joined Tello, the services has been absolutely exceptional. Being able to call with questions, or a need for help - the ability to speak to an actual *person* (not an automated system) has been beyond helpful and reassuring. Their overall service, the prices, the help given when needed ..... there simply are not enough good things to be said for this company all 'across the board'.

Great customer service today!!!! This service representative knows Tello and really appropriates the loyalty of customers like me!!! He made my day........and I really appreciate Tello!!!!

Tello Customer Service has always been 5 star. What I don't like is all the dropped calls.

Everything works like it should.

Tellow is good service for a great price

Great prices and outstanding customer support. Most of the time, someone answers the phone within 30 seconds and the staff is very knowledgeable.

Carmen was clear and amazing. Fixed my issue like it was nothing. Thanks!

great price, great service

Really glad I found Tello. Have a great plan on auto-renew, haven't had the need to contact customer support. I have recommended to friends who have also joined.

no nonsense affordable service

great price call international free good service

Cost and reliability

My husband has tello it works well for him ,we like the price

Ported in my number from Red Pocket with no issues. Really like the unlimited 25gb plan for $29. So far the coverage is good. I've not had to use customer support so I don't know how that will be. Once you use all your 25gb your high speed goes away and it goes to like 2g. Hopefully that doesn't happen as the 25gb plan is the largest amount of data you can get currently.

The best price for what I was looking for.

So flexible and affordable. Trouble-free ordering, timely notification when I'm in danger of bumping up against my chosen limits. Only problem is that I don't get group texts right away sometimes. Sometimes they come in days later. Could be my phone, but I don't think so.

Incredibly afordable, and great communication. I always know when my plan will be renewed, and receive a confirmation when it has been. Very helpful.

Great phone carrier

Love the service for 5 years I use the paygo because that's all I need for my needs so it works perfectly for me the services good internet's good no complaints I really love it! Thank you tello😉

Easy to use online service thank you so much👍

I had to have my Apple iPad Air replaced due to water damage and called Tello to get my SIM and data back on and running and Kate was the one who resolved it and all my tech issues. Am no tech-head so I was hoping I’d get a Tello rep who’s patient, understanding, knowledgeable, nice, a great listener and Kate is all those things (plus my title list). THANK YOU SO VERY MUCH Kate. You’re THE BEST!

I never really had a problem with Tello other than an occasional break up

as a former user on my android, I recommended my mom this service and didn't think twice about using them for my iPhone, great customer service, never had a problem with coverage, dropped calls or dead spots, switched from Attit where I experienced all of those problems ay a MUCH higher cost with a 2 year contract.

Paola was respectful and friendly, listened carefully and RESOLVED my issue. Please thank and compliment Paola for her professionalism and knowledge.

The service is all I need. I actually use a cell phone to talk to others and that is very seldom. So I need a plan that is inexpensive and covers my needs. Tello has such plans. And the service has been great in that I have been able to execute a call whenever and where ever I needed.

When you don’t even think about your phone service means you absolutely have no problems with it. I can honestly say I never think about it

My kids love tello. No issues with service and a bill they can afford

Switching to an eSim was very fast and easy. It was simple to check if my phone would work, and the instructions given were simple to follow. Plus you can do everything from home and the price is right.

Tello has the best customer services among other internet providers. I had to do some changes to my account and the customer service staff helped me a lot to the end. I appreciate it very much.

Outstanding customer service I didn't know existed in the phone world. I had a connectivity issue because my phone (which I provided) was not set up properly and using Chat the rep guided me to fixing it quickly. No BS!

Tello has really great rates and auto billing that puts everything on "autp\o-pilot" for me.

Easy and efficient interfaces

It was fast.

Excellent customer service.

Sergio is fantastic is resolving issues all the time

I wanted a lower priced phone option. Tello has proven to be just what I wanted. I do not use my phone very often and I have never used enough data to need anything with more bytes than the few I have.

Una buena experiencia de compra, facilidad para utilizar el portal y realizar el proceso de portabilidad.

It's easy to renew my plan a day early each month to carry over minutes. I do not like having to do this, but the process is simple.

Updates to a new plan are immediate. I recently had to add more minutes to a family member's plan and the change was also immediately after the final click. No turning the phone off and back on. Love Tello!

Sebastian patiently walked me through setting up and porting my phone. He was very knowledgeable, polite and professional.

Never have a probem.

Knowledgeable and empathetic rep. Telephone switching on callbacks that works!

Tello is an amazing deal for my dad, who uses very little data but talks a lot on the phone! Other companies gouge you with paying unnecessary charges for services not needed. My day is 84 years young and his service with Tello fits perfectly with his limited income, and gives me the peace of mind that he's getting excellent phone coverage and plan. Thanks!

Tello has great prices that allow you to buy a plan that meets your needs and is very flexible. They also have excellent customer service. Highly recommended!

Dependable service at a good price. Easy to get assistance.

Low price is best and service is also great and never have had any problems!! Thank you Tello!!

Wonderful, never any problems. What more is there?

I have been with Tello for my own line for a few years. I recently went to the family plan to add a line for my wife. The addition was seamless. I have never had a disruption with Tello; and when I have occasion to call them the agent has been responsive and the result has been positive. To the best of my knowledge the pricing is the best available.

I am very pleased with this phone service at a low price. I was able to transfer my old number to Tello, it was very easy to do. Text messaging works great. The Tello app is easy to use, I love it!

Consistent service. No sudden changes in pricing. Just xlnt!

This is a review for the outstanding assistance that I did experience from Tello, live representative Paola Lopez absolutely went out of her way to make sure that my phone service during my stay in Spain will be facilitated to cover all my needs here. Paula Lopez needs to be recognize for the awesome quality of service she provides. Thank you Tello customer Genoveva G.

Easy to use, billing is simple, no problems with dropped calls. Really happy with price and service.

Claudia was outstanding. She guided me through the entire process of activating my account and purchasing a new phone. I can't say enough of her customer service and her meet and deal. She definitely deserves a raise not to mention a promotion.

A thousand thanks for providing me with telephony and data! Good luck to your business!

I Always trust my mobile to be there no matter where I am. Service is super and cost is extremely low. My husband and I have used Tello for years and are very satisfied.

Amazing customer service! Shaun have all the patience in the world to walk me through everything and the service is astonishing! He was also very knowledgeable! Thank you and Thanks Tello!

I needed a easy customizable plan for my daughter and came across Tello. Signing up was fast, and very easy. I ended up getting a second line for my youngest daughter as well. Service has been great, no issues at all with dropped calls or missing texts. You can bring your own phone too. With Tello, you can customize your plan for any amount of calling, texting, and data, which is perfect if you need more data for one line, but not as much for a second or third line. Tello is also no stings attached. No contracts, and easy to start a new line. It took less than 10 minutes, and my daughters’ phones were on, and making/receiving calls and texts! I highly recommend Tello!

I don't need a lot of minutes. Tello offers the perfect plan for me. Tello's website is easy to use & the support is excellent. I like the reminder when payment is due. Not one negative thing to say about Tello!

I love you guys! Thank you for providing very affordable service and allowing me to have two phone numbers on my cell phone (my former landline and my cell phone number). I wish I could get better service out here in the country. It’s fine outside but once I go inside it gets sketchy. That has to do with the number of towers available and I don’t think you have anything to do with that. Oh, your customer service on the phone is friendly and prompt. Thanks again.