Help Center

For security reasons, all customers are required to retrieve their porting information (Tello Account Number & Temporary Port Out PIN) directly from their own online account. (this feature is not available in the "My Tello" App)

• Go to the "Number Transfer" tab in your online account
• Scroll down to the "Port Out" section and click "Information"
• Click on the "Retrieve Port Out Information" button
• Provide the required information.

Please note that you will need your 4-digit Tello Security PIN to perform this action. If you cannot recall or find your Security PIN, go to the "My Information" tab, and follow the instructions to reset your PIN.

During the initial setup, port-out requests are temporarily restricted by our system for 3 to 7 days and cannot be overridden. This is a standard security measure to ensure proper line activation. Once the setup is complete, your port out information will be available online, and you can proceed without issues.